STORE POLICY

No, you don't need to have an account to place an order. You can place an order as a guest. However, we highly recommend that you create an account to enjoy the following benefits: - Faster checkout process - Ability to track your order status - Access to order history and tracking information - Exclusive promotions and discounts

Please contact our customer service team as soon as possible. We will do our best to update your email address/info in our system so that you can receive important updates about your order, such as shipping confirmation and tracking information. However, please note that we cannot guarantee that we will be able to correct the email address if your order has already been processed and shipped. To avoid any issues with your order, please double-check your information before placing your order.

If you need to change or cancel your order, please contact are customer service as soon as possible. Please make sure to include your order number and the details of the changes you would like to make. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we are unable to make any changes or cancellations.

Unfortunately, our system only allows the use of one discount code per order. However, we frequently offer various promotions and discounts, so be sure to check our website and social media pages regularly to make sure you don't miss out on any deals. Sign up for our newsletter to stay up-to-date with all our promotions and new arrivals. If you have any questions regarding discounts, feel free to contact our customer service team.

Unfortunately we do not offer refunds due to the nature of the products. If there are any issues with your its such as received broken, wrong item, etc. Please feel free to reach out to us via our email with a picture of the product and we will work towards satisfying your needs.

If you have any missing items in your order, please contact our customer service team within 48 hours of receiving your package. Provide us with your order number and a description of the missing item(s), and we will investigate the issue and work to resolve it as quickly as possible. Please be sure to check your order confirmation email and tracking information to ensure that all items were included in your original shipment. We apologize for any inconvenience and appreciate your patience as we work to make things right.

Yes, we now ship internationally.

Thank you for choosing BlckoVybz for your hair care needs! We work hard to provide a quality product and efficient service. Orders are typically processed within 2-4 business days of purchase. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track your package. Shipping times may vary depending on your location, but most orders should arrive within 3-5 business days. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for your support!

At BlckoVybz, we understand the importance of receiving your order as quickly as possible. We strive to process and ship your order within 1-2 business days of receiving it. Shipping times may vary depending on your location and the shipping method you choose at checkout or any unforeseen circumstances that may affect the delivery. Standard shipping typically takes 3-5 business days. International shipping times may vary, but typically take 7-14 business days. Please note that we do not ship on weekends or holidays. If you have any questions about shipping, please don't hesitate to contact us at info@blckovybz.com.

Yes, there may be exchange rates applied to your purchase depending on your location and currency. All prices on our website are listed in US dollars. If you are making a purchase from outside the US, your bank or credit card company may charge an exchange rate or foreign transaction fee. We recommend contacting your bank or credit card company for more information on their specific policies and fees.

We accept various payment methods such as credit cards, debit cards, PayPal, and Apple Pay. We ensure that all transactions made through our website are secure and encrypted to protect your personal and financial information. If you have any concerns about the payment process, please do not hesitate to contact our customer service team. We are always happy to assist you in any way we can.

All prices on our website are displayed in US Dollars (USD). However, you can easily convert the prices to your local currency by using a currency converter tool. Please note that the final amount charged to your bank account or credit card may vary depending on the exchange rate at the time of purchase. We recommend that you check with your bank or credit card issuer for the latest exchange rate information.